Why is my Spectrum service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 278,249 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 12: Problems at Spectrum
Spectrum is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Pflugerville, St. Louis, Charlotte, Cincinnati, Ashburn, Los Altos, Avon, Rockwall, New York City, Minneapolis, New Orleans, San Antonio, Birmingham, Austin and Dallas.
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| City | Problem Type | Report Time |
|---|---|---|
 Tampa | Wi-fi | |
| Dallas | Total Blackout | |
| Sun City Center | ||
| Franklin | Internet | |
| Lewiston | Internet | |
| Decatur | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Lobotomize Tucker Carlson and his viewers (@hamsamick) reported
@justice4all01 @GetSpectrum Watch, they'll raise your bill again. Spectrum sucks.
- Andy Winn đşđ¸ (@andywinn13) reported
@Ask_Spectrum is there an outage in Madison, WI?
- dragonfly in flight (@dragonfly_in_ca) reported
@GetSpectrum STOP EMAILING ME!!! YOU WON'T EVEN TAKE DMS OR CHAT FFS STOP THE EMAILS YOU HAVE THE WRONG EMAIL AND YOUR STUPID EMAILS DON'T GIVE A WAY FOR SOMEONE TO TELL YOU TO STFU AND GET OUT!
- Surabhi Lal (@danceinkitchen) reported
@Ask_Spectrum the internet service on the UWS in NYC has been spotty for two days. What gives?
- Shady_inc (@shady_inc) reported
@Ask_Spectrum is there an outage in wisconsin?
- Owen Lakeman (@Saltywayz) reported
@GetSpectrum fix your dog **** internet, it literally goes out everyday. Itâs ridiculous that I even have to pay for it every month when I can hardly even use it.
- Goodie puss*e YumYum (@goodie_yumyum) reported
@GetSpectrum how can your techs come out and ruin circuit breakers but can't come back and fix them? I have no power to my kitchen appliances and I'm being told they can't be fixed for 2 days unacceptable @Ask_Spectrum someone needs to come and fix my appliances' electricity now!
- John Orfield (@JohnOrfield74) reported
.@GetSpectrum absolutely has to be the worst cable/internet provider in the country.
- Rachel Owens (@rachelturko) reported
@Ask_Spectrum I continuously and constantly am having internet issues. I keep being told it is at our pole. Can it be fixed because I still have a monthly bill if $250+ a month and would prefer not to have intermittent internet?
- Undertaker fan forever (#thankyoutaker) (@_wrestlingisfun) reported
I was going to watch #Smackdown and tweet with yall but my local channels not working smdh @Ask_Spectrum
- dragonfly in flight (@dragonfly_in_ca) reported
@Ask_Spectrum It looks like you have a customer with the same last name as my email account. However, hwen I check it, you actually have an email account with his firstname/lastname, BUT you are sending me all his billing info! I just want MY email address taken out of YOUR system! DM me
- Mikhail Salacina (@mikhailsalacina) reported
@GetSpectrum your rates keep going up and your service keeps gets worse. Multiple services out at my house but no information from customer service. Not even sure you are aware of the problem. SMH
- Valerie (@Valerie16600822) reported
@GetSpectrum @SHO_Billions SPECTRUM SUCKS
- Bucky (@deejew4three) reported
@GetSpectrum is awful. Always a problem. Never get credited to my account for all the issues Iâve had
- Lynn (@RoyalsHawk) reported
@Ask_Spectrum @KansasCorpComm Who's pockets are being lined in order for this garbage to continue to be sold in Kansas?
- austin (@agcrewssss) reported
@GetSpectrum fix this wifi outage or im coming up there
- Bucky (@deejew4three) reported
@Ask_Spectrum You guys never take care of the issue. I constantly call. Nothing ever gets done
- P Fab (@pfab82) reported
Hey @GetSpectrum get rid of the test banner in the Binghamton market about the stupid test, can't see the score for the @Yankees on @espn
- Pat Williams (@BG_PDubs) reported
@GetSpectrum has got to be the worst internet company. Internet just randomly goes out at least 4 times a week and they donât do **** about it. Really wish there was more than one provider where I am because this is BS
- Lynn (@RoyalsHawk) reported
@Ask_Spectrum Hiding doesn't make your garbage internet work any better.
- stephanie hueseman (@stevieheilman) reported
@Ask_Spectrum Appleton WI zip 54914 Is there an outage in area? My elderly father lives there and reports no phone, internet, or TV
- Mikhail Salacina (@mikhailsalacina) reported
@Ask_Spectrum @GetSpectrum your rates keep going up and your service keeps gets worse. Multiple services out at my house but no information from customer service. Not even sure you are aware of the problem. SMH
- Kyle E. Johnson (@kyleejohnson) reported
It is truly stunning how incompetent @GetSpectrum is. I returned 3 things to their store. I specifically pointed out one of them FOUR times. Yet they never marked it as returned. And now Specrtum says I returned the stuff wrong (i.e. to the store). And Iâm on the hook for $20.
- Frank Featherstone (@NeoAlexander84) reported
@GetSpectrum Your device outright sucks⌠Paying for 1GB internet, slow connection and booted each Friday night⌠then you canât even chat with a representative!!!!! SERIOUSLY
- chelsie (@chelodelo) reported
Disclaimer, itâs literally just because I canât game since @GetSpectrum has an internet outage (like usual) meaning Iâm also not white girl wasted playing DBD
- Shib Gaming on FB (@ShibbolethGami1) reported
@Ask_Spectrum How is checking MY account going to help the hundreds of customers I've talked to across the nation? It's every night. Upload speeds drok to single digits. Many of us, depend on internet and consistent uploads speeds to provide for our families.
- justice4all đşđ¸đłď¸âđâđ¸Host Body (@justice4all01) reported
Dammit. Trying to watch dateline and all channels except that one are working. @GetSpectrum wtf
- Lynn (@RoyalsHawk) reported
@Ask_Spectrum There's no need to trouble shoot anything. I can see my neighbors services dropping and resetting the same time mine does.
- nothanks (@pleaseno10001) reported
@Ask_Spectrum Los Angeles, 90068 spectrum has been rubbish for 3 weeks. Will barely work tonight. Help. Itâs trash. And I have all the new gear you made me use that has only made it worse
- Will (@will_hookem) reported
@Ask_Spectrum my service is out? Can u give me a reason why?
