Member Services Assistant in Norton, KS for Prairie Land Electric Cooperative, Inc. (2024)

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Prairie Land Electric is dedicated to serving our members by providing safe, reliable energy and education to enhance their quality of life. We are seeking individuals who align with our mission and embody our core values: Safety, Respect, Integrity, Unity, and Accountability. If you share these values and are committed to our mission, we want to hear from you!

The Member Services Assistant will effectively assist with member communication and education activities for the Cooperative and efficiently coordinates events to enhance the Cooperative’s role and image within the community. Provides organizational support to internal staff and administrative assistance to the Board of Trustees.

Member Services:

• Assists with creating, reviewing, and publishing content for internal corporate communications and external member messaging:
  • Internal: Memos, job openings, company news, employee newsletter.
  • External: Bill inserts, social media posts, centerspread for Kansas Country Living magazine, news releases and ads for area newspapers/radio stations
• Acts as a primary coordinator for the following Cooperative-sponsored youth programs in our service territory:
  • Kansas Electric Cooperatives Youth Tour for high school juniors
  • Safety Poster contest for third graders

• Helps plan and facilitate all other major projects during the year, including Trustee Elections, Annual Meeting, Member Appreciation Month, Co-Ops Vote, Member Safety Demonstrations, Company-sponsored employee volunteering, and any other member-facing events.
• Provides other day-to-day support including:
• Backup to Member Service Representatives by answering member calls during high-volume and short-staffed periods.
• Coordinating application processes for member-owned and Community Solar Programs.
• Covering for the Communications Specialist as needed.
• Fielding requests and maintaining documentation for Donations and Advertising budget administered by the department.
• Initiating contact and preparing and maintaining documents for Franchise Agreements with the cities served by the Cooperative.
• Reviewing area newspapers and information made available by local economic development organizations for relevant content.
• Assisting with the periodic annual update of the Emergency Restoration and Hazard Mitigation Plans.
• Supporting the Member Services Director in meeting the needs of other departments.

Organizational Support:

• Plans meals for Safety, Board, and Employee Training meeting days.
• Provides administrative assistance to the Board of Trustee and Senior Management by preparing and organizing documents, coordinating travel arrangements and registrations, and acting as a Board liaison.

• Degree in Communications, Marketing, or related field is preferred. Years of relevant experience might be considered in lieu of a degree.
• Proficiency in Microsoft Excel, Word, and Outlook. Experience in various content publishing products, such as Adobe InDesign/Illustrator/Photoshop, Canva, etc. is preferred.
• Effective verbal and written communication, with the ability to effectively tailor messages as needed for all organizational levels and members.
• Excellent organizational and time management skills, coupled with attention to detail and a strong ability to learn quickly.
• Aims to consistently deliver high-quality work. Proactive in seeking additional tasks during downtime.
• Consistently maintains a professional demeanor, exhibits a positive attitude, and works effectively both independently and as part of a team.
• Fosters good working relationships with both internal staff and external stakeholders.
• Committed to uphold the Seven Cooperative Principles and adhere to Prairie Land’s Core Values.

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities, with limitations depending on risk to the health/safety of the employee or others.

Applicants should include cover letter and resume'.